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RETURNS

Not in love with your new purchase? We understand. Fortunately, there are always more fish in the sea. So let’s figure out how to get you something that’ll make your heart sing.
Just click the button below, fill out your details and let us know why you'd like to return your order. Then we'll be able to work on organising a solution, which may involve a free replacement order, a store credit or a refund.
There's no need to send anything back. After you've completed our Return Form we'll send you a confirmation email and sort out a solution.

SUBMIT A RETURN REQUEST

What happens next?

Replacement Orders

We’ll email you a new order number. When it's heading out the door we'll send you a shipping email and let you know when to expect it. 

Store Credit

We'll email you a store credit code to use on Redbubble, and let you know the amount and expiration date. You can enter it at the checkout to apply the discount to a new order.

Refunds

Refunds via Paypal & Amazon
The refund will return to the account used to make the purchase. This will appear as credit in your account which you can use to make a new purchase, or request to withdraw to your bank account. Log in to Paypal/Amazon to get started.
Refunds via Credit Card
When a refund is organised for a credit card, it will return to the same card used to purchase. The refund transaction ID will be your order number.
How long will the refund take?
The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalise refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual time frames.
What if that account and/or card has been cancelled?
You will need to contact your bank to alert them that you were expecting a refund to this account or card and make alternative arrangements with them.
Can the refund be sent to a different card or account?
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.