Living on a college campus makes getting and delivering mail hectic. Rather than getting packages directly to me, they are sent to the university's mail service, where they then process packages, notify students they received mail, and take it to the pick up center.
I originally ordered a phone case and some stickers, and chose to have them shipped to me rather than my home. Despite being ordered at the same time, the packages were shipped at two separate times, but Redbubble notified me that certain items take more time to make than others, as well as having this notification listed on the page when ordering the item. They also emailed me the exact moment that the items shipped, and a tracking number for each, which were both shipped on October 30th.
Both packages got to campus super quickly, with the tracking saying that the phone case got here the 4th, and the stickers on the 6th of November.
When processing the mail though, the University's mail service lost the package containing my phone case. I at first filed a complaint through the mail service, and requested to try and find it, but received no follow up email. They also ignored my calls and acted like like it was my fault or I was lying to them when I would ask in person.
After a week of these games, I contacted RedBubble on November 11th, asking about the possibility of getting a replacement phone case sent to my home address instead. Within 15 minutes of emailing customer service about the situation, I received a reply. The person that helped me was super nice and understanding towards the situation, and promised that a replacement would be shipped out. Today I received an email saying that my package was shipped, and I could expect it by November 25th at the latest.
Due to my experience with Redbubble these past few weeks, I would recommend them. The service was quick, they keep the customer notified about everything regarding their package, from how long it takes to make it, the exact moment it's shipped, and even offer package tracking. The customer service is also super polite, quick to respond, and super understanding. Probably the happiest I have ever been with an internet shopping service that wasn't Amazon.
I like that I have so many options to choose from: the graphic, the type of clothing or other item like a tote or pillow, and colors. The quality of the t-shirt was great.